MakingITworc (“we,” “us,” “our”) respects your privacy and protects personal information in our care. This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and your rights under Canadian privacy law, primarily the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.
This policy is paired with our Data Retention Policy (which specifies how long we keep different categories of data) and our Terms and Conditions (which govern our service engagements).
We collect personal information for the following purposes:
When providing managed IT services, MakingITworc generally processes personal information on behalf of its Clients. The Client remains responsible for determining the purposes and means of processing personal information within its own systems, and for ensuring it has the necessary authority or consent to provide that information to MakingITworc. We process such information only as necessary to deliver the contracted services, comply with applicable law, or as otherwise instructed by the Client.
We collect and use personal information based on consent (express where required, or implied through the nature of the engagement) or other lawful bases recognized under PIPEDA, including necessity to perform a contract, legal obligation, or legitimate business interest in operating, securing, and improving our services.
We do not sell personal information. We disclose personal information only when:
We rely on third-party services to deliver our offering. Current sub-processors include the following (this list may change, and a current list is available on request):
Each sub-processor is bound by its own privacy and security practices and, where applicable, by data processing agreements with MakingITworc.
Some sub-processors store or process data outside of Canada (commonly the United States or European Union). In those cases, the data may be accessible to authorities in those jurisdictions under their applicable laws. Clients with strict Canadian-residency requirements should notify us in writing so we can confirm whether a Canadian-resident option is available for the affected service.
We protect personal information through layered safeguards:
While MakingITworc implements administrative, technical, and physical safeguards appropriate to the sensitivity of the information, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
If we experience a breach affecting personal information that creates a real risk of significant harm, we will notify the affected Client and the Office of the Privacy Commissioner of Canada as required by PIPEDA.
We retain personal information only as long as needed for the purposes described in this policy and in our Data Retention Policy . Standard retention periods apply to financial records (seven years for tax compliance), service tickets, system documentation, telemetry, and other categories of data.
Under PIPEDA, you have the right to:
To exercise any of these rights, contact us at the email address in Section 12. We will respond within thirty (30) days.
Our services are directed to businesses and organizations, not to children. We do not knowingly collect personal information from individuals under the age of 16.
This website uses only cookies strictly necessary for site operation and security. We do not deploy advertising cookies or third-party tracking pixels for marketing purposes.
Questions, access requests, or complaints can be directed to: MakingITworc, Privacy Officer Email: support@makingitworc.ca Web: makingitworc.ca
If MakingITworc is involved in a merger, acquisition, financing, or sale of all or part of its assets, personal information may be transferred as part of that transaction. Any successor will remain bound by the commitments in this Privacy Policy or will provide notice of any material change, subject to applicable privacy law.
We may update this policy from time to time. Material changes will be posted on this page with a revised “Last Updated” date and, where they materially affect existing Clients, communicated in writing.
