Managed IT services
Day-to-day support and operational oversight for Windows-based environments. Built around a practical service level most businesses and non-profits can actually afford.
Click a tier to highlight it, then request a quote.
- Windows desktop support
- User account administration
- Patch guidance
- JIRA ticketing
- Vendor coordination
- Everything in Essential
- Meraki endpoint management
- Basic networking support
- 2-hour response SLA
- 24/7 emergency remote
- Multi-site support
- Dedicated engineer time
- Server & AD management
- Compliance-aware guidance
- Grant-project coordination
Pricing is scoped to each engagement based on user count, systems in play, and onsite needs. Request a quote and we'll put real numbers to it.
Tailored to your needs
No two environments look the same. Every engagement starts with a short discovery step — we understand your stack, your priorities, and where your risk actually lives before recommending anything. Your statement of work reflects your specific setup, not a cookie-cutter template.
Core coverage on every agreement includes centralized ticket intake through a dedicated JIRA Service Management portal, defined response-time SLAs, and 24/7 emergency remote support for critical issues. Everything else — patch cadence, monitoring scope, onsite visits, project work — gets scoped to match what your organization actually needs.
How our service level works
Response times pulled directly from our standard statement of work.
2 hours
Initial response to tickets submitted during standard support hours (Mon–Fri, 9 AM – 5 PM Eastern).
5 hours
Initial response to tickets submitted after 5 PM but before 9 PM.
Next business day
Tickets submitted after 9 PM or on weekends are picked up the following business day.
24/7 emergency
Critical issues — complete outages, server failures — are handled around the clock via remote support.
Onsite
Scheduled when remote isn't sufficient. Travel billed at our standard hourly rate, quoted in advance.
JIRA intake
All requests flow through a dedicated JIRA Service Management portal with tracking and history.
Getting started
From first call to managed service, usually in 2–3 weeks.
30-minute call
We talk through your environment, current pain points, and what tier fits. No obligation, no hard sell.
Site walk & scope
Remote assessment for most engagements; onsite walk-through when needed. We inventory what exists, document gaps, and send a written statement of work with real pricing.
Onboard & live
Sign, onboard, JIRA portal set up, users briefed. Monthly service starts on day one with no setup fees on standard onboarding.
Not sure which tier fits?
A short intro call is the fastest way to scope the right service level for your team. No obligation, no pitch.